Canada Mining Customer Relations Lead

Caterpillar Financial Services Corporation; Tucson (AZ); On-site; USD 159,000 - 239,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) and retirement plans

Paid time off

Job summary

Caterpillar Inc. in Tucson, AZ is seeking a Customer Relationship Manager to lead senior mining customer relationships across Canada, acting as trusted advisor and aligning Caterpillar capabilities with customer objectives.

You will coordinate cross-functional support, design a relationship strategy, advocate for customers, and drive long-term value through executive engagement, program governance, and growth opportunities.

Qualifications

• Executive-level communication and interpersonal skills with ability to influence across all levels.
• Knowledge of mining operations or related industries; experience in sales or customer-facing roles preferred.
• Experience managing strategic relationships and account plans, coordinating resources and stakeholders.

Responsibilities

• Develop and strengthen executive relationships with senior stakeholders across the customer organization.
• Develop and execute a comprehensive customer relationship strategy with clear priorities and engagement plans.
• Champion customer relationship management across the enterprise to ensure alignment and value.
• Serve as the executive liaison, providing insights into Caterpillar’s long-term vision and capabilities.
• Lead global customer programs and incentives with governance and compliance.
• Enable regional and dealer growth through cross-functional collaboration and strategic guidance.
• Drive opportunities for growth, monitor satisfaction, and strengthen customer loyalty.

Skills

Executive communication

Industry knowledge

Account management

Customer focus

Decision making

Negotiation

Relationship management

Value selling

Job description

Caterpillar Inc. in Tucson, AZ is seeking a Customer Relationship Manager to lead senior mining customer relationships across Canada, acting as trusted advisor and aligning Caterpillar capabilities with customer objectives.

You will coordinate cross-functional support, design a relationship strategy, advocate for customers, and drive long-term value through executive engagement, program governance, and growth opportunities.