Senior Mid‑Market AI‑Driven Account Executive

ServiceNow, Inc.; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

ServiceNow is seeking a highly driven Inside Sales Representative in Orlando to join our expanding Inside Sales team. You will prospect, expand usage, and ensure customers gain value from the NOW Platform.

The role requires a track record in new business pipeline generation, collaboration with Sales Specialists and other teams, and the ability to meet quota while navigating complex sales cycles.

Qualifications

• 1-3+ years of full sales cycle experience in software or solution sales.
• Experience in leveraging AI to improve work processes, decision-making, or problem-solving.
• Experience in telesales, lead follow-up, cold calling, or new business sales.
• Experience selling enterprise class solutions using telephone and video conferencing.
• Strong understanding of the sales process and ability to navigate complex sales cycles.
• Knowledge of sales automation, ERP or IT infrastructure management technologies is a plus.
• Strong presentation skills using web-based tools are advantageous.
• Excellent listening, verbal and written communication skills.
• Excellent relationship-building with customers and internal colleagues.
• Persistent and dependable with attendance, deliverables and deadlines.

Responsibilities

• Meet or exceed Monthly, Quarterly and Annual sales objectives.
• Manage sales opportunities and relationships over the telephone with key contacts in Small, Mid-Market, and Commercial Accounts.
• Understand an organization’s business drivers, challenges, pain points and how ServiceNow solutions map to these.
• Strategically prospect within key verticals to develop new opportunities and pipeline.
• Follow the Value Selling process to win new business, expand within existing accounts and ensure renewals.
• Collaborate with an extended team and coordinate resources to advance the sales cycle.
• Provide timely and accurate information to management such as forecasting and strategic account plans.
• Work towards daily, monthly & quarterly KPI metrics such as prospect meetings, pipeline, ACV bookings and Renewal Rates.
• Mentor team members and work on collaborative projects to bring value.
• Occasional travel for training and/or meetings may be required.

Skills

Telesales

Lead follow-up

Enterprise sales

Video conferencing

Sales process

AI in sales

CRM tools

Presentation skills

Listening skills

Relationship building

Reliability

Tools

CRM systems

Job description

ServiceNow is seeking a highly driven Inside Sales Representative in Orlando to join our expanding Inside Sales team. You will prospect, expand usage, and ensure customers gain value from the NOW Platform.

The role requires a track record in new business pipeline generation, collaboration with Sales Specialists and other teams, and the ability to meet quota while navigating complex sales cycles.