Senior Enterprise Merchant Success Manager

ShipBob, Inc.; Kentucky; A distancia; USD 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision & Basic Life

Paid Holidays & Flexible Time Off

Discretionary bonus plan eligibility

Descripción de la vacante

ShipBob, Inc. is seeking a Senior Merchant Success Manager to deliver world-class experiences to enterprise and strategic merchants, focusing on growth, retention, and strategic account planning.

You will partner with internal teams, conduct business reviews, and drive expansion while managing executive-level relationships across complex middle-market accounts. The role emphasizes a merchant advocate mindset, cross-functional collaboration, and a track record in sales/merchant services to drive

Formación

• Manage and foster a positive team culture.
• Build consultative, executive-level relationships with merchants.
• Advanced experience with Microsoft Office Suite.

Responsabilidades

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers' to ensure a world‑class customer experience.
• Coach team members to enhance performance to middle market, complex merchants.
• Analyze your merchants' supply chain performance and identify opportunities or risks to help advise proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion.
• Grow and maintain transparent and strategic relationships at all levels within your merchants.
• 4 - 6 years of experience in sales and merchant services in a related industry.

Conocimientos

Team leadership

Executive relationship building

Customer success

Herramientas

Microsoft Office Suite

Descripción del empleo

ShipBob, Inc. is seeking a Senior Merchant Success Manager to deliver world-class experiences to enterprise and strategic merchants, focusing on growth, retention, and strategic account planning.

You will partner with internal teams, conduct business reviews, and drive expansion while managing executive-level relationships across complex middle-market accounts. The role emphasizes a merchant advocate mindset, cross-functional collaboration, and a track record in sales/merchant services to drive