Senior Merchandising & Discoverability Lead

Jackalope Digital LLC; Northern (KY); Hybrid; USD 204,000 - 249,000; Full time

Job summary

Airbnb is seeking a Senior Business Operations Lead to own the merchandising and discoverability strategy across ranking and personalization. You will partner with Product, Engineering, and Supply and build dashboards to measure impact, guiding decisions with data.

Reporting to the Director of Business Growth for Experiences, you will influence a technical roadmap, navigate ambiguity, and drive alignment among senior stakeholders while ensuring coherent channel strategies globally.

Qualifications

• 12+ years in business operations, product operations, or strategy, ideally at a marketplace or consumer platform.
• Strong analytical foundation: comfortable in the data, building measurement, and turning insight into operating decisions.
• Proven experience partnering with Product and Engineering on ranking, search, personalization, or merchandising.
• Able to navigate ambiguity and drive alignment across senior stakeholders with competing mandates.
• Clear communicator who can influence a technical roadmap at a senior level without owning it directly.

Responsibilities

• Own merchandising & discoverability strategy: define the demand-side merchandising strategy on top of ranking: placement, sequencing, and the logic for what surfaces to which guests.
• Push for dynamic, context-aware ranking (day of week, availability, trends, market, traveler type) and represent the demand point of view in that roadmap.
• Prioritize experiments that improve discoverability and translate results into decisions.
• Partner with Product, Eng & Supply: serve as the senior demand counterpart to Product and Engineering on matching, personalization, and ranking.
• Clarify where merchandising is a demand mandate vs. a supply/product mandate, and drive alignment on ownership.
• Keep the product-to-ops conversation active, including through periods of reduced Product coverage.
• Build the reporting layer: stand up dashboards and measurement for discoverability, spotlights, and placement performance.
• Close analytics and tooling gaps that limit how fast the team can learn and iterate.
• Bring a data-driven point of view on where merchandising investment pays off.

Job description

Airbnb is seeking a Senior Business Operations Lead to own the merchandising and discoverability strategy across ranking and personalization. You will partner with Product, Engineering, and Supply and build dashboards to measure impact, guiding decisions with data.

Reporting to the Director of Business Growth for Experiences, you will influence a technical roadmap, navigate ambiguity, and drive alignment among senior stakeholders while ensuring coherent channel strategies globally.