Senior Merchandising & Discoverability Lead

airbnb, Inc.; Northern (KY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Airbnb is seeking a Senior Programs & Business Operations Lead to drive merchandising and discoverability for Experiences in the United States. You will partner with Product, Engineering and Supply, build dashboards, and translate data into actionable roadmap decisions.

The role requires 12+ years in operations or strategy within marketplace contexts, with strong analytics and communication skills to influence senior stakeholders and shape prioritization across teams.

Qualifications

• 12+ years in business operations, product operations, or strategy, ideally at a marketplace or consumer platform.
• Strong analytical foundation: comfortable in the data, building measurement, and turning insight into operating decisions.
• Proven experience partnering with Product and Engineering on ranking, search, personalization, or merchandising.
• Able to navigate ambiguity and drive alignment across senior stakeholders with competing mandates.
• Clear communicator who can influence a technical roadmap at a senior level without owning it directly.

Responsibilities

• Own merchandising and discoverability strategy, partnering with Product, Eng and Supply on ranking and personalization.
• Build the reporting layer to measure discoverability and surface results to leadership.
• Drive alignment on ownership and clarify where merchandising is a demand vs. supply function.

Skills

Business ops

Product ops

Strategy

Analytics

Stakeholder mgmt

Cross-functional

Data-driven

Tools

SQL

Job description

Airbnb is seeking a Senior Programs & Business Operations Lead to drive merchandising and discoverability for Experiences in the United States. You will partner with Product, Engineering and Supply, build dashboards, and translate data into actionable roadmap decisions.

The role requires 12+ years in operations or strategy within marketplace contexts, with strong analytics and communication skills to influence senior stakeholders and shape prioritization across teams.