Senior Member Service Specialist

Golden 1 Credit Union; Davis (CA); On-site; USD 27,000 - 38,000; Full time

Job summary

Golden 1 Credit Union's Davis Branch is seeking a Member Service Specialist III. You will support members with transactions, provide financial guidance, and uphold branch operations in a fast-paced retail environment.

The role emphasizes accuracy, compliance, and customer relations as you process deposits, loans, and account services, while mentoring MSSI/MSSII teammates and promoting Golden 1 products and services to meet members' financial goals.

Qualifications

• H.S. Diploma or General Education Degree (GED) required
• 2+ years year of prior experience in a banker role at another financial institution or customer relationship building role preferred
• 1+ years 1 year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred

Responsibilities

• Process and audit deposits, withdrawals, transfers, payments, and general ledger entries.
• Provide Golden 1 services including cashier’s checks, money orders, savings bonds, wire transfers and debit card issuance.
• Identify member needs and document opportunities in EnAct system.
• Open deposit and specialty accounts (e.g., Roth IRA) and identify members’ financial service needs to ensure meaningful financial solutions.

Education

H.S. Diploma or General Education Degree (GED)

Job description

Golden 1 Credit Union's Davis Branch is seeking a Member Service Specialist III. You will support members with transactions, provide financial guidance, and uphold branch operations in a fast-paced retail environment.

The role emphasizes accuracy, compliance, and customer relations as you process deposits, loans, and account services, while mentoring MSSI/MSSII teammates and promoting Golden 1 products and services to meet members' financial goals.