Senior Member Service Specialist & Team Coach

Golden-1-Credit-Union; Davis (CA); Sur place; USD 27 000 - 38 000; Plein temps

Résumé du poste

Golden 1 Credit Union in Davis, CA is seeking a Member Service Specialist III to join our branch team. The role involves processing financial transactions, delivering guided financial solutions, and maintaining strict controls across teller duties.

You will mentor MSS IIs and IIs, handle deposits, loans, and account openings, and contribute to community-focused service excellence with opportunities for leadership in absence of senior MSS roles.

Qualifications

• High school diploma or GED required.
• 2+ years of prior banking experience or customer relationship roles preferred.
• 1+ year as MSS II or teller role at Golden 1 or another financial institution preferred.

Responsabilités

• Process and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to member, including cashier’s checks, money orders, savings bonds, wire transfers and transactions.
• Assesses members needs while processing transactions.
• Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
• Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
• Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
• May be required to take the lead for open and closing responsibilities in the absence of MSS IV and above.
• Activates alarm.
• Verifies signature cards in ECM (Enterprise Content Management).
• Check acceptance approval within assigned limits.
• Ensures confidentiality of all member and credit union information.
• Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
• Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
• Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
• Mentors and advises MSSI’s and MSSII’s.
• Develops coaching and leadership skills by observation and training courses.
• Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
• Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
• Refer member’s home lending/investment needs to the appropriate business partner through EnAct referrals.
• Process consumer loan applications and completes the fulfillment of loan when appropriate.
• Approves signature cards.
• Audits loan reports and provides coaching as needed to avoid future errors.
• Provide approvals based on authorized limits as assigned by the Branch Manager.
• Notarizes member documents (certification of trust, etc.).
• Collects medallion stamp request information and sends to MSS IV or above for approval.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

Connaissances

Customer relations

Financial guidance

Formation

High School Diploma or GED

Description du poste

Golden 1 Credit Union in Davis, CA is seeking a Member Service Specialist III to join our branch team. The role involves processing financial transactions, delivering guided financial solutions, and maintaining strict controls across teller duties.

You will mentor MSS IIs and IIs, handle deposits, loans, and account openings, and contribute to community-focused service excellence with opportunities for leadership in absence of senior MSS roles.