Senior Member Service & Financial Solutions Specialist

Golden-1-Credit-Union; Soudan (CA); On-site; USD 27,000 - 38,000; Full time

Job summary

Golden 1 Credit Union is seeking a dedicated Member Service Specialist III to join the Rancho Cordova Branch. You will handle a range of teller duties, maintain accuracy in cash handling, and deliver trusted financial guidance to members.

You will identify member needs, promote Golden 1 products, and ensure compliance with applicable laws while contributing to a collaborative branch team and ongoing training opportunities.

Qualifications

• HS Diploma or GED required.
• 2+ years year of prior experience in a banker role or customer relationship building role preferred.
• 1+ years 1 year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred.

Responsibilities

• Process and audit deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provide Golden 1 services to members, including cashier’s checks, money orders, etc.
• Assess members’ needs while processing transactions.
• Identify opportunities to help members with Golden 1 products or services and document in EnAct.
• Identify and report fraudulent activity to management and Financial Investigations dept., per procedures.
• Assist in ATM/Teller Dispenser operations and related tasks.
• Open and close responsibilities in MSS IV+ absence as needed.
• Verify signature cards in ECM and approvals within limits.
• Maintain confidentiality of member and credit union information.

Skills

Customer service

Cash handling

Financial transactions

Education

HS Diploma or GED

Job description

Golden 1 Credit Union is seeking a dedicated Member Service Specialist III to join the Rancho Cordova Branch. You will handle a range of teller duties, maintain accuracy in cash handling, and deliver trusted financial guidance to members.

You will identify member needs, promote Golden 1 products, and ensure compliance with applicable laws while contributing to a collaborative branch team and ongoing training opportunities.