Senior Member Experience Analytics Lead

Boeing Employees Credit Union; Oregon; Hybrid; USD 117,000 - 143,000; Full time

Benefits offered by this job

401(k) Company Match (up to 3%)

4% annual contribution to your 401(k)

Medical, Dental and Vision

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + match

Job summary

Boeing Employees Credit Union (BECU) is seeking a Senior Member Experience Analyst to transform data from across the organization into actionable insights that shape the member journey. You will build dashboards, models, and narratives that drive improvements, working with cross-functional partners in a fast-growing Voice of Member program.

Candidates should reside in eligible states and can engage remotely or onsite as needed, contributing to a holistic member experience intelligence ecosystem

Qualifications

• Bachelor's degree in statistics, mathematics, economics, business analytics, or related field.
• 5 years of experience in data analysis, business intelligence, or related analytical roles.
• Strong proficiency in SQL, R, Python, or similar; experience with workflow and analytics tools such as Alteryx or Power Automate is required.

Responsibilities

• Transform Data into Actionable Insights: analyze member feedback, journey analytics, sentiment data, behavioral trends, and operational metrics to uncover meaningful insights that improve the member experience and influence strategic decisions.
• Identify Member Friction Points: connect data from multiple sources to identify patterns, root causes, and opportunities for improvement, helping prioritize experiences that matter most to members.
• Build Predictive & Analytical Models: develop predictive, correlation, forecasting, and prioritization models that help anticipate member behaviors and connect experience improvements to business outcomes.
• Leverage Sentiment & Text Analytics: analyze qualitative and quantitative feedback to proactively identify emerging themes, risks, trends, and opportunities across the member journey.
• Develop Experience Measurement Frameworks: create and refine member experience metrics, scorecards, and indicators that provide a clear view of organizational performance and member experience health.
• Manage Data & Survey Operations: integrate and manage data from multiple systems while ensuring data quality, governance alignment, security, scalability, and accurate survey deployment across Voice of Member programs.
• Support Survey Automation & Platform Administration: configure, maintain, troubleshoot, and optimize survey programs, automated workflows, integrations, and data flows while addressing issues that impact survey delivery or reporting accuracy.
• Create Meaningful Dashboards & Reporting: develop dashboards, visualizations, and reporting tools that make complex data easy to understand and enable stakeholders to make informed decisions.
• Translate Analytics into Compelling Stories: prepare executive-ready findings, recommendations, presentations, and reports that clearly communicate what the data is telling us.
• Partner Across the Organization: collaborate with stakeholders across teams to align insights, measurements, and business goals.
• Help Shape the Future of Voice of Member: play a key role in building and maturing the Voice of Member program by integrating new listening capabilities and expanding measurement practices.
• Drive Continuous Improvement: promote data literacy and support strategic initiatives to create better experiences for members and employees alike.

Skills

SQL

Python

R

Data analysis

Communication

Education

Bachelor's degree in statistics, mathematics, economics, business analytics, or related field

Master's degree preferred

Tools

Alteryx

Power Automate

Tableau

Power BI

Job description

Boeing Employees Credit Union (BECU) is seeking a Senior Member Experience Analyst to transform data from across the organization into actionable insights that shape the member journey. You will build dashboards, models, and narratives that drive improvements, working with cross-functional partners in a fast-growing Voice of Member program.

Candidates should reside in eligible states and can engage remotely or onsite as needed, contributing to a holistic member experience intelligence ecosystem