Senior Voice of Member Analytics Lead

Boeing Employees Credit Union; Georgia; Remote; USD 117,000 - 143,000; Full time

Benefits offered by this job

401k match

401k contribution by employer

Medical, Dental & Vision

PTO and Exchange Program

Tuition Reimbursement

Volunteer time off

Job summary

Boeing Employees Credit Union (BECU) is seeking a Senior Member Experience Analyst in Georgia to shape our Voice of Member program. You will transform data from across the organization into insights that guide member experience improvements, partnering with leaders and analytics teams.

The role emphasizes building predictive models, sentiment analysis, and experience measurements to inform decisions and drive measurable outcomes. Remote-friendly, with hybrid collaboration expectations.

Qualifications

• Bachelor's degree in statistics, mathematics, economics, business analytics, or related field.
• 5 years of experience in data analysis, business intelligence, or related analytical roles.
• Strong proficiency in analytical tools and programming languages (SQL, R, Python, or similar); experience with workflow and analytics tools such as Alteryx or Power Automate or something similar is required.

Responsibilities

• Transform Data into Actionable Insights: analyze member feedback, journey analytics, sentiment data, behavioral trends, and operational metrics to uncover meaningful insights.
• Identify Member Friction Points: connect data from multiple sources to identify patterns and opportunities for improvement.
• Build Predictive & Analytical Models: develop predictive, correlation, forecasting, and prioritization models.
• Leverage Sentiment & Text Analytics: analyze qualitative and quantitative feedback to identify themes, risks, trends, and opportunities.
• Develop Experience Measurement Frameworks: create and refine member experience metrics, scorecards, and indicators.
• Manage Data & Survey Operations: integrate and manage data from multiple systems with governance, security, and survey deployment.
• Support Survey Automation & Platform Administration: configure, maintain, troubleshoot, and optimize survey programs and data flows.
• Create Meaningful Dashboards & Reporting: develop dashboards and visualizations for stakeholders to make informed decisions.
• Translate Analytics into Compelling Stories: prepare executive-ready findings and recommendations.

Education

Bachelor's degree in statistics, mathematics, economics, business analytics, or related field

Master's degree preferred

Tools

SQL

R

Python

Alteryx

Power Automate

Tableau

Power BI

Job description

Boeing Employees Credit Union (BECU) is seeking a Senior Member Experience Analyst in Georgia to shape our Voice of Member program. You will transform data from across the organization into insights that guide member experience improvements, partnering with leaders and analytics teams.

The role emphasizes building predictive models, sentiment analysis, and experience measurements to inform decisions and drive measurable outcomes. Remote-friendly, with hybrid collaboration expectations.