Member Engagement Specialist

YMCA of Greater Seattle; Auburn (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Membership to YMCA of Greater Seattle

Health insurance

Dental, Vision, Life Insurance

Retirement plan with employer match

Mental health resources

Job summary

The YMCA of Greater Seattle is seeking a Member Engagement Representative to deliver exceptional on-site service, build strong member relationships, and guide individuals through membership and program enrollment. You will connect members with activities that support their goals and help ensure a welcoming, supportive environment.

You will also conduct interviews, assist with registrations, respond to inquiries, and support engagement and retention efforts across the branch.

Qualifications

• Six months or more of relevant work experience (sales, retail, reception, customer service, etc.).
• Strong customer service skills, responding to multiple questions via phone, email and in person.
• Basic computer skills.

Responsibilities

• Develops positive relationships including providing prompt and courteous service to members, participants and guests.
• Conducts membership interviews, enrolls new members and provides motivational support and guidance. Processes member applications, including performing data entry.
• Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs. Refers members as appropriate to programs and/or staff based on member goals/interests.
• Balances and completes reports for financial transactions.
• May control access to facility.
• May open and/or close facility.
• Supports member engagement and retention activities of the branch.

Skills

Customer service

Data entry

Basic computer skills

Job description

The YMCA of Greater Seattle is seeking a Member Engagement Representative to deliver exceptional on-site service, build strong member relationships, and guide individuals through membership and program enrollment. You will connect members with activities that support their goals and help ensure a welcoming, supportive environment.

You will also conduct interviews, assist with registrations, respond to inquiries, and support engagement and retention efforts across the branch.