Advanced Medical Support & Clinic Operations Specialist

U.S. Department of Veterans Affairs

Buffalo (NY)

Presencial

USD 52 000 - 68 000

Tempo integral

Há 4 dias

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Resumo da oferta

The WNY VA Healthcare System in Buffalo, NY is seeking an Advanced Medical Support Assistant (MSA) to join the Health Administration Service. The Advanced MSA coordinates with the patient care team to monitor clinic utilization using various reports and makes necessary adjustments to clinic setups to support patient needs.

Responsibilities include managing appointments, maintaining clear patient communications, and ensuring compliance with VA scheduling directives.

Qualificações

High school diploma or GED equivalency required.
United States citizenship required.
English language proficiency required.
Experience creditable in MSA or equivalent administrative clinical support.
Knowledge of scheduling, care coordination, and patient flow is expected.
Ability to communicate effectively with patients and internal/external teams.

Responsabilidades

Coordinate with patient care team to review clinic utilization and adjust schedules as needed.
Develop and maintain communication with patients, interdisciplinary teams, VA centers, and external agencies.
Utilize electronic medical records and clinical scheduling processes to manage appointments and follow-up.
Support front-line contact with patients and ensure smooth clinic operations.
Maintain awareness of HIPAA regulations and VA scheduling directives.