Supervisory Medical Support Assistant

U.S. Department of Veterans Affairs

Sheridan (WY)

On-site

USD 67,000 - 87,000

Full time

7 days ago

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Job summary

The Supervisory Medical Support Assistant (MSA) position is located within the Sheridan VA Healthcare System in Sheridan, WY. The Supervisory MSA oversees and directs MSA staff at medical centers and outpatient clinics, including Direct Care Clinics (PACT and Specialty Care).

Responsibilities include assigning work, evaluating performance, making hiring decisions, and ensuring accurate appointment scheduling and patient demographics while coordinating with MyHealtheVet and CPRS systems.

Qualifications

Transcript must be submitted with your application if you base qualifications on education.
Only education/degrees recognized by the U.S. Department of Education from accredited institutions may be used.
If using foreign education, send a Certificate of Foreign Equivalency with your transcript.

Responsibilities

Oversees MSA staff at medical centers and outpatient clinics with supervisory responsibilities.
Assigns work, evaluates performance, and makes hiring and disciplinary decisions.
Analyzes data for performance reporting to senior management.
Maintains clinic appointment schedules and ensures accurate patient demographics.
Trains staff in VHA scheduling requirements and uses CPRS with patient inquiries.

Skills

Supervisory responsibilities

Staff training

Hiring decisions

Disciplinary actions

Data analysis

Clinic appointment scheduling

Patient demographics verification

VHA scheduling requirements

Team collaboration

Education

Transcript required

Education recognition by US DoE

Certificate for foreign education equivalency

Tools

CPRS

MyHealtheVet (MHV)

Job description

Department: Department of Veterans Affairs

This position is located within the Sheridan VA Healthcare System in Sheridan, WY. The Supervisory Medical Support Assistant (MSA) position(s) serves as the direct line supervisor for the Lead Medical Support Assistant(s) and all Medical Support Assistant (MSA) staff for all Direct Care Clinics to include but not limited to PACT and Specialty Care.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Supervisory Medical Support Assistant (MSA) oversees and directs MSA staff at medical centers and/or outpatient clinics, holding full supervisory and administrative responsibilities.

Key duties include assigning work, evaluating staff performance, addressing complex issues to ensure patient services, recommending operational improvements, identifying training needs, making hiring decisions, and administering disciplinary actions. The Supervisory MSA extracts and analyzes data to support performance reporting for senior management and manages a broad and complex scope of responsibilities with administrative independence.

Working collaboratively in an interdisciplinary care setting for both Primary Care and Specialty Clinics, the Supervisory MSA ensures timely and appropriate patient care by maintaining clinic appointment schedules and implementing contingency plans when necessary. They uphold patient safety standards by verifying proper identification and ensure demographic information is accurate and current.

Additional duties include overseeing the collection and updating of health insurance information, supporting revenue processes, and promoting veteran utilization of MyHealtheVet (MHV). The Supervisory MSA also serves as a front-line resource, setting a positive tone for healthcare service delivery through professionalism, tact, and effective communication with veterans and their families.

They ensure that health records are properly integrated into the Computerized Patient Record System (CPRS), respond efficiently to inquiries, and train staff in VHA scheduling requirements. Responsibilities also include ensuring accurate appointment scheduling, daily review of clinic consults and reminders, and addressing access issues as they arise.

The Supervisory MSA participates in team meetings, manages workflow priorities, and assists with other programs such as the Beneficiary Travel Program and Health Benefits, as needed. This role requires initi orqanizational skills, and the ability to adapt to shiftinq priorities in support of hiqh-qualitv patient care. Work Schedule: Monday-Friday 7:30am-4:00pm Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: Superviosry Medical Support Assistant/50725A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $66833 – $86880/yr.

What is the application deadline?

Applications close on 2026-11-06.

What is the work schedule?

This is a 7:30am - 4:00pm position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.