Senior Medical Support Coordinator - Community Care

US-Department-of-Veterans-Affair; Columbia (SC); On-site; USD 42,000 - 52,000; Full time

Job summary

The Medical Support Assistant (MSA) position at the U.S. Department of Veterans Affairs, Columbia, SC, serves as a Consult Coordinator for Community Care.

It works with interdisciplinary teams to provide access to care across clinics, VA and non-VA facilities. The Advanced MSA performs specialized administrative patient support, manages scheduling, communications, and care coordination, while ensuring readiness for visits and follow-ups.

Qualifications

• One year of experience equivalent to the GS-5 grade level.
• Citizenship and English language proficiency as required by VA.
• Experience coordinating care across clinics and community resources is preferred.

Responsibilities

• Coordinates with patient care teams to review appointment availability and adjust clinic schedules.
• Maintains effective communication with VA centers, care teams, and community facilities.
• Manages patient information flows, follow-up care, and pre-visit readiness.
• Participates in team huddles and planning to solve problems and meet patient needs.

Skills

Collaboration

Prioritization

Communication

Healthcare process

Policy knowledge

Medical terminology

Job description

The Medical Support Assistant (MSA) position at the U.S. Department of Veterans Affairs, Columbia, SC, serves as a Consult Coordinator for Community Care.

It works with interdisciplinary teams to provide access to care across clinics, VA and non-VA facilities. The Advanced MSA performs specialized administrative patient support, manages scheduling, communications, and care coordination, while ensuring readiness for visits and follow-ups.