Senior Medical Support Supervisor

US-Department-of-Veterans-Affair; Spirit Lake (IA); On-site; USD 60,000 - 72,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Supervisory Medical Support Assistant (MSA) to lead and oversee a team of MSAs, including at least one Lead MSA, ensuring efficient patient support and compliance with VA policies.

The role requires directing administrative and supervisory duties, coordinating with clinic staff, and developing staff through briefings and training. Strong communication, fiscal awareness, and governance of patient care standards are essential for success.

Qualifications

• One year of supervisory experience in patient-support settings.
• Ability to manage staff, assign work, and evaluate performance.
• Strong collaboration and customer service with internal and external customers.
• Experience in briefings, orientations, and staff development.
• Ability to forecast budgets and manage fiscal matters.

Responsibilities

• Plan and direct MSAs’ activities and supervise at least one subordinate team leader.
• Evaluate work, resolve complex problems, and implement improved operations.
• Prepare data reports for senior management to track performance.

Skills

Staff leadership

Administrative supervision

Customer service

Staff training

Budget forecasting

Education

HS Diploma

GED equivalency

Proficiency cert (Education)

Job description

The U.S. Department of Veterans Affairs is seeking a Supervisory Medical Support Assistant (MSA) to lead and oversee a team of MSAs, including at least one Lead MSA, ensuring efficient patient support and compliance with VA policies.

The role requires directing administrative and supervisory duties, coordinating with clinic staff, and developing staff through briefings and training. Strong communication, fiscal awareness, and governance of patient care standards are essential for success.