Senior Medical Support & Community Care Coordinator

Veterans Health Administration; San Bruno (CA); On-site; USD 63,000 - 82,000; Full time

Job summary

The Advanced Medical Support Assistant (Advanced MSA) role within the San Francisco VA Health Care System (SFVAHCS) supports the Office of Community Care (OCC). The position coordinates scheduling, authorizations, and Community Care referrals across multiple clinical and administrative systems, interfacing with VA staff, contractors, and Third-Party Administrators to ensure timely veteran care.

Daily duties include processing consultations, coordinating care with community providers, and

Responsibilities

• The Advanced MSA performs duties related to the receipt, intake, and indexing of health and administrative information.
• Performs Community Care Coordination duties related to consult review, scheduling, and coordination of Community Care documentation.
• Interfaces with clinical and administrative applications required for scheduling, coordination, and management of Community Care referrals.
• Coordinates care with VA Medical Centers, contract vendors, community providers and Third-Party Administrators to ensure timely Veteran care.
• Maintains communication with patients, interdisciplinary teams, VA Medical Centers, and providers to ensure efficient operation.
• Processes authorizations for outpatient and inpatient Community Care programs and coordinates records transfer and return.
• Adheres to Patient Safety standards using VA patient identification, and follows SOPs and applicable regulations.
• Develops proposals to improve workload distribution, efficiency, and productivity within the OCC.
• Coordinates and closes Community Care consults once treatment is completed.

Job description

The Advanced Medical Support Assistant (Advanced MSA) role within the San Francisco VA Health Care System (SFVAHCS) supports the Office of Community Care (OCC). The position coordinates scheduling, authorizations, and Community Care referrals across multiple clinical and administrative systems, interfacing with VA staff, contractors, and Third-Party Administrators to ensure timely veteran care.

Daily duties include processing consultations, coordinating care with community providers, and