Senior Medical Access & Scheduling Lead

US-Department-of-Veterans-Affair; Veterans Administration (CA); On-site; USD 52,000 - 64,000; Full time

Job summary

The Greater Los Angeles VA Health Care System seeks a Lead Medical Support Assistant at the West Los Angeles Outpatient Clinic. The role emphasizes superior customer service, proficient computer use, and scheduling responsibilities within an interdisciplinary team.

Applicants must meet basic requirements including citizenship and English proficiency. Relevant experience or education combinations qualify for entry-level advancement, with grandfathering provisions for current VA staff.

Qualifications

• United States Citizenship required or per VA policy for non-citizens.
• English proficiency in spoken and written English.
• Six months clerical, office, customer service or equivalent experience or a high school diploma or combination thereof.

Responsibilities

• Coordinate appointment scheduling and patient flow across clinics.
• Provide administrative support within an interdisciplinary care team.
• Enter and manage patient information in electronic systems and maintain records.
• Communicate with patients and care team to follow up on outstanding items.

Skills

Customer service

Appointment scheduling

Computer literacy

Education

Six months experience

High school diploma

Education/Experience combination

Job description

The Greater Los Angeles VA Health Care System seeks a Lead Medical Support Assistant at the West Los Angeles Outpatient Clinic. The role emphasizes superior customer service, proficient computer use, and scheduling responsibilities within an interdisciplinary team.

Applicants must meet basic requirements including citizenship and English proficiency. Relevant experience or education combinations qualify for entry-level advancement, with grandfathering provisions for current VA staff.