Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Brooksville (FL); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

The U.S. Department of Veterans Affairs in Brooksville, FL is seeking an Advanced Medical Support Assistant to provide essential administrative support within the Primary Care Service area of the VHA PACT initiative.

You will assist physicians, nurses, and other clinicians, manage patient scheduling, and help coordinate care to ensure timely access and quality service. Responsibilities include greeting veterans, screening inquiries, processing documents into CPRS, handling patient complaints,

Responsabilités

• Greets veterans and beneficiaries in person or by telephone; requests assistance
• Notifies medical staff when potentially serious symptoms or complaints are identified
• Documents are integrated into CPRS by sending or scanning
• Screens and routes routine inquiries using privacy rules and clinic processes
• Explains policies, procedures, and services to veterans
• Manages scheduling responsibilities and ensures clinic processes are followed
• Maintains knowledge of scheduling directives and assists in training other MSA levels
• Works Monday to Friday, 8:00am–4:30pm

Description du poste

Summary

The Advanced Medical Support Assistant (MSA) position is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative to include all interdisciplinary clinics. The incumbent provides administrative support to Physicians - Physician's Assistants - Nurses - Advanced Registered Nurse Practitioners - Dietitians - Social Workers - and other administrative and professional staff throughout the Primary Care Service area.

Duties

• The Advanced MSA will organize the work of the team in order to meet deadlines - ensure compliance with established processes - policies - and regulations
• utilize comprehensive knowledge of the technical health care process as it relates to access to care in their assigned team/clinic areas
• independently utilize reference sources - make decisions - and empower the team to collaborate and resolve problems in a complex systems environment
• and use comprehensive knowledge of policies and procedures associated with operational activities that affect patient flow - patient care - and the revenue process
• Duties Include: Greets veterans and beneficiaries - presenting in person or by telephone - requesting assistance
• Puts them at ease by listening to their requests
• determines the nature of their medical care needs - questions - or complaints
• and answers questions - provides information - gives guidance - and initiates action as appropriate
• Carefully questions patients about the nature of their medical problem
• Notifies the medical staff when potentially serious medical symptoms or complaints are identified and shares any information obtained from the patient or family with the clinical staff to assist in diagnosis - treatment - and appropriate referral
• Receives and listens to complaints and grievances from patients or their representatives
• Makes inquiry into patient complaints and initiates action or change necessary to correct or resolve problem situations or conflicts or refers the complaint to the appropriate Service/Section
• Explains and helps the veteran understand VA and our hospital's policies - procedures - and available services
• Ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to be scanned or performing the function within their area
• Perform the scanning duties and may be asked to train other MSA levels on the process
• Screen/receive phone calls in a courteous and timely manner - determine the nature of requests and provide the information desired using privacy rules and established clinic processes
• Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels
• Work Schedule: Monday - Friday 8:00am - 4:30pm Functional Statement #72204F Advanced Medical Support Assistant Total Rewards of a Allied Health Professional