Senior Medical Support Assistant: Clinic Ops & Scheduling

U.S. Department of Veterans Affairs; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

The U.S. Department of Veterans Affairs U.S. Clement J.

Zablocki VA Medical Center in Milwaukee, WI, seeks a Medical Support Assistant in the Health Administration Department. The role involves patient scheduling, front-desk duties, and coordination with clinical staff to ensure efficient office operations. Qualified candidates will have a High School Diploma or GED and at least one year of relevant experience; VA experience and knowledge of healthcare workflows are a plus.

Qualifications

• Education/experience: GS-6 requires 1 year of directly related experience.
• Citizenship and English proficiency are required.
• Education: High School Diploma or equivalent is required.
• Grandfathering provision may apply to current VA employees in this occupation.

Responsibilities

• Advise clinical staff on administrative processes and workflows.
• Answer phones, greet patients, and relay messages.
• Schedule, cancel, and reschedule appointments and consultations.
• Update demographics and insurance information at check-in.

Skills

Organizational skills

Communication skills

Staff development

Staffing coordination

Data monitoring

Education

High School Diploma or GED

Job description

The U.S. Department of Veterans Affairs U.S. Clement J.

Zablocki VA Medical Center in Milwaukee, WI, seeks a Medical Support Assistant in the Health Administration Department. The role involves patient scheduling, front-desk duties, and coordination with clinical staff to ensure efficient office operations. Qualified candidates will have a High School Diploma or GED and at least one year of relevant experience; VA experience and knowledge of healthcare workflows are a plus.