Senior Medical Support Coordinator

US-Department-of-Veterans-Affair; Milwaukee (WI); On-site; USD 40,000 - 56,000; Full time

Job summary

The U.S. Department of Veterans Affairs at the Clement J. Zablocki VA Medical Center in Milwaukee seeks a Medical Support Assistant at the GS-6 level within the Health Administration Department.

The role involves coordinating clinic operations, scheduling, and serving as a bridge between patients and clinical staff. A year of related experience and KSAs related to organization, communication, staff development, and data handling are required.

Qualifications

• Must possess one year of experience directly related to MSA duties; experience at GS-5 level or equivalent is expected.
• Demonstrated KSAs: organization, communication, staff development, staffing coordination, data review.

Responsibilities

• Coordinate clinic administrative functions and patient scheduling.
• Greet and assist patients, relay messages to staff, and coordinate transfers as needed.
• Maintain accurate demographics and insurance information at check-in.
• Monitor and input appointment data and ensure timely updates and follow-ups.
• Support huddles and daily briefing activities to determine clinic needs.

Skills

Organize work

Communication skills

Staff development

Staffing management

Data monitoring

Education

High school diploma / GED

Job description

The U.S. Department of Veterans Affairs at the Clement J. Zablocki VA Medical Center in Milwaukee seeks a Medical Support Assistant at the GS-6 level within the Health Administration Department.

The role involves coordinating clinic operations, scheduling, and serving as a bridge between patients and clinical staff. A year of related experience and KSAs related to organization, communication, staff development, and data handling are required.