Lead Medical Support Assistant

US-Department-of-Veterans-Affair; Milwaukee (WI); On-site; USD 40,000 - 56,000; Full time

Job summary

The U.S. Department of Veterans Affairs at the Clement J. Zablocki VA Medical Center in Milwaukee seeks a Medical Support Assistant at the GS-6 level within the Health Administration Department.

The role involves coordinating clinic operations, scheduling, and serving as a bridge between patients and clinical staff. A year of related experience and KSAs related to organization, communication, staff development, and data handling are required.

Qualifications

• Must possess one year of experience directly related to MSA duties; experience at GS-5 level or equivalent is expected.
• Demonstrated KSAs: organization, communication, staff development, staffing coordination, data review.

Responsibilities

• Coordinate clinic administrative functions and patient scheduling.
• Greet and assist patients, relay messages to staff, and coordinate transfers as needed.
• Maintain accurate demographics and insurance information at check-in.
• Monitor and input appointment data and ensure timely updates and follow-ups.
• Support huddles and daily briefing activities to determine clinic needs.

Skills

Organize work

Communication skills

Staff development

Staffing management

Data monitoring

Education

High school diploma / GED

Job description

This position is located at the Clement J. Zablocki VA Medical Center, Milwaukee, Wisconsin, in the Health Administration Department.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English: Must be proficient in basic written and spoken English.
• Education/Experience: Experience. No experience required
• Education/Experience: Education: Must possess a High School Diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-6 LEVEL TO QUALIFY FOR THIS POSITION.

GS-6 Grade Level Requirements:

Experience: Must possess one (1) year of experience that is directly related to the duties of an MSA. To be creditable, this experience must be equivalent to the next lower grade level, GS-5, and demonstrate the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience at this level includes assignments such as advising clinical staff on current administrative processes; answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit; scheduling, canceling, re-scheduling patient appointments and/or consults in a computerized scheduling system to include interpreting and verifying provider orders; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments; and coordinating administrative functions relating to emergency and non-emergency transfers to other facilities. In addition, applicants must demonstrate the following KSAs:

AND

• KSA- 1 Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• KSA- 2 Skill in communicating with individuals to obtain the desired effect, ensuring compliance with established policies and regulations.
• KSA- 3 Ability to provide staff development and training.
• KSA- 4 Ability to manage staffing requirements, manage priorities, and coordinate with staff in the unit in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work
• KSA- 5 Ability to review and monitor data to ensure all reports are complete and accurate.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements:

The work is primarily sedentary. Physical demands do not exceed those of a typical office setting. There may be some walking, standing twisting, turning, sitting, pushing, bending, repetitive keyboarding, or carrying of light items. Some positions may require sitting for long periods of time at a computer terminal typing data while talking on a telephone headset.