Medical Support Assistant

U.S. Department of Veterans Affairs; Milwaukee (WI); On-site; USD 35,000 - 52,000; Full time

Job summary

The Clement J. Zablocki VA Medical Center in Milwaukee, WI is seeking a Medical Support Assistant to support Health Administration.

The role includes greeting Veterans, verifying appointments, transporting patients as needed, and providing customer service. The incumbent will collect basic demographic information, perform initial data entry, assist with eligibility and enrollment processing, and support routine administrative tasks for the unit.

Responsibilities

• Greeting Veterans and directing them appropriately
• Answering questions within established guidelines and referring complex matters
• Collecting basic demographic information and performing initial data entry into VA systems
• Assisting with document gathering for eligibility and enrollment processing
• Supporting higher-graded staff with routine administrative tasks
• Learning procedures for transfers, eligibility checks, and financial assessments (assisting, not independently performing)
• Escalating complex eligibility or regulatory questions to supervisors
• Maintaining confidentiality and following security procedures
• Adhering to schedule: Mon-Fri 07:30-16:00, no telework

Job description

Summary

This position is located at the Clement J. Zablocki VA Medical Center - Milwaukee - Wisconsin - in in Health Administration.

Duties

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The primary purpose of the position is to monitor patient and visitor temperatures - verify patient appointments - transport patients to appointments - verify employee identification (IDs) - and provide customer service
• The incumbent will also be task with enforcing the visitation policy - providing administrative support - and providing information assistance to Veterans - family members - Major Responsibilities - Greeting Veterans reporting to the Intake Unit and directing them appropriately
• - Answering questions within clear - established guidelines and referring complex matters to a higher-graded MSA
• - Collecting basic demographic information and performing initial data entry into VA systems
• - Assisting with document gathering needed for eligibility and enrollment processing
• -Supporting higher-graded staff with routine administrative tasks related to demographic and insurance updates
• - Learning procedures for processing transfers - eligibility checks - and financial assessments - but only assisting-not independently performing-these tasks
• - Escalating all complex eligibility - entitlement - or regulatory questions to GS-4 - GS-5 - or Supervisory MSA - Maintaining confidentiality and following established security and administrative procedures
• Upon completion of your trial period - your employment will be terminated unless you receive certification - in writing - that your continued employment advances the public interest
• Work Schedule: Monday to Friday 07:30am to 16:00 pm Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 09923F
• 09924F
• 09925F Relocation/Recruitment Incentives: : Not Authorized Permanent Change of Station (PCS): : Not Authorized