Advanced Medical Support Assistant — Primary Care

Veterans Health Administration; Minneapolis (MN); On-site; USD 54,000 - 70,000; Full time

Job summary

Veterans Health Administration in Minneapolis is seeking an Advanced Medical Support Assistant within the Primary Care Medicine service line. The role involves coordinating patient care, managing schedules, and supporting interdisciplinary teams to ensure timely treatment across outpatient clinics.

The position requires adaptability to scheduling needs, active participation in team meetings, and the ability to work in a busy environment.

Responsibilities

• Works collaboratively in an interdisciplinary care delivery model (e.g. PACT) and performs receptionist duties, customer service and other duties for timely patient treatment and maintains appointment schedules for one or more outpatient clinics.
• Assist with clinical access contingency plans by adjusting appointment times, locations, or dates and shifting patients to other providers when staffing/coverage requires.
• Independently manage responsibilities with minimal supervision, set priorities and deadlines to meet team and patient needs.
• Review active/pending consults, recalls, and communications for accuracy and disposition.
• Interpret and apply laws, regulations, directives, and policies related to VA healthcare benefits; direct daily work in supervisor's absence.
• Maintain ability to perform varied duties of Program Support Assistants and Medical Support Assistants across clinical areas and locations.
• Handle scheduling directives and potential travel vouchers for Beneficiary Travel Program as needed.
• Contribute to quality assurance, generate reports, and support revenue reporting processes.

Job description

Veterans Health Administration in Minneapolis is seeking an Advanced Medical Support Assistant within the Primary Care Medicine service line. The role involves coordinating patient care, managing schedules, and supporting interdisciplinary teams to ensure timely treatment across outpatient clinics.

The position requires adaptability to scheduling needs, active participation in team meetings, and the ability to work in a busy environment.