Patient Access & Care Coordinator

Talentify; Maplewood (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

Minneapolis VA Health Care System is seeking an Advanced Medical Support Assistant to support primary care operations. The role focuses on patient access, scheduling, and demographic/insurance data updates, with emphasis on customer service and data accuracy.

The position requires handling receptionist duties, coordinating with clinical staff, and ensuring timely patient care within clinic workflows. Strong communication and privacy-compliant practices are essential in this mostly sedentary role

Qualifications

• Experience in reception and patient-facing roles.
• Ability to follow privacy rules and clinic processes.
• Strong coordination of clinic access and patient flow.

Responsibilities

• Manage appointment schedules for outpatient clinics and coordinate access.
• Screen and route phone calls, provide information per clinic processes, and assist veterans and families.
• Scan records into CPRS and coordinate with the Scanning Department.
• Participate in daily teamlet huddles and weekly team meetings to support patient care.

Skills

Customer service

Communication

Coordination

Tools

CPRS

Job description

Minneapolis VA Health Care System is seeking an Advanced Medical Support Assistant to support primary care operations. The role focuses on patient access, scheduling, and demographic/insurance data updates, with emphasis on customer service and data accuracy.

The position requires handling receptionist duties, coordinating with clinical staff, and ensuring timely patient care within clinic workflows. Strong communication and privacy-compliant practices are essential in this mostly sedentary role