Supervisory Medical Support Assistant

U.S. Department of Veterans Affairs; Jacksboro (TN); Hybrid; USD 53,000 - 69,000; Full time

Benefits offered by this job

Telework eligible

Job summary

U.S. Department of Veterans Affairs is seeking a Supervisory Medical Support Assistant to coordinate MSA assignments and workflow within an inter-professional healthcare team at LaFolette Clinic. The role ensures coverage, schedules, and provides staff guidance across multiple clinics.

The incumbent will supervise scheduling, training, and workload balance while acting as a liaison to resolve day-to-day issues, with telework eligibility and Federal benefits.

Qualifications

• No substitution of education for experience at the GS-04/05 level.
• Proof of high school completion or equivalent required.
• Official transcripts may be required if using education to substitute for experience.

Responsibilities

• Coordinate MSA assignments and workflow across an inter-professional care team.
• Ensure accurate and timely scheduling of appointments.
• Provide guidance to staff on policies and procedures; distribute and balance workload.
• Create and maintain employee work schedules and train new and current staff.
• Orient and on-the-job train staff; ensure training requirements are met.
• Act as liaison between MSA and staff to resolve day-to-day conflicts.

Skills

Staff supervision

Scheduling

Training

Team coordination

Education

High school diploma or equivalent

Job description

• Department: Department of Veterans Affairs

The incumbent serves as the Supervisory Medical Support Assistant (Supervisory MSA) as part of an inter-professional healthcare team LaFolette Clinic. The Supervisory MSA provides support across multiple ancillary and inter-professional clinics and determines the needs of the Veteran/caregiver.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELoTotal Rewards of a Allied Health Professional The Supervisory Medical Support Assistant (MSA) is responsible for the coordination of MSA assignments and workflow found in an interprofessional coordinated care delivery model.

• Major duties include, but are not limited to:- Assuring coverage of all areas of work,
• Ensuring accurate and timely scheduling of appointments,
• Providing guidance to staff members, to include changes in policies and procedures;
• Distributing and balancing workload:
• Creating and maintaining employee work schedules:
• Orienting and providing on-the-job training for new and current employees:
• Ensuring all training requirements are met; organizing the work structure of assigned areas:
• Acting as a liaison between MSA and staff to resolve day to day conflicts Work Schedule: Friday 7:45am - 4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized.

Permanent Change of Station (Relocation Assistance): Not Authorized. Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Telework: Available. Virtual: This is not a virtual position. Functional Statement #61250-F. Permanent Change of Station (PCS): Not Authorized.

Requirements & Education

*Note: There is no substitution of education for experience at this grade level. Documentation Requirements for Proof of High School Completion or higher If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.

If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official).

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $53232 – $69203/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-28.

Who is eligible to apply?

This position is open under the 'Fed Excepted' hiring path.

Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-24 · Not affiliated with or endorsed by OPM or USAJOBS.gov