Senior Medical Scheduling & Access Specialist

US-Department-of-Veterans-Affair; West Haven (CT); On-site; USD 48,000 - 56,000; Full time

Job summary

VA Connecticut Healthcare System in West Haven, CT seeks an Advance Medical Support Assistant to support the Health Administration Section. The role involves high-volume appointment scheduling, patient interaction, and coordination with clinicians to ensure timely access and efficient workflow.

Applicants with a high school diploma and strong English proficiency are encouraged to apply. Training will cover medical terminology, scheduling software, and customer service within a hospital setting.

Qualifications

• Advanced knowledge of medical terminology.
• Experience coordinating care across disciplines.
• High level customer service skills in a clinical setting.

Responsibilities

• Manage high-volume appointment scheduling.
• Coordinate care across interdisciplinary teams.
• Maintain patient records and prepare reports.
• Communicate with clinicians and patients to resolve issues.

Skills

Medical terminology

Scheduling experience

Interdisciplinary coordination

Customer service

Communication skills

Education

High school diploma / GED equivalency

Job description

VA Connecticut Healthcare System in West Haven, CT seeks an Advance Medical Support Assistant to support the Health Administration Section. The role involves high-volume appointment scheduling, patient interaction, and coordination with clinicians to ensure timely access and efficient workflow.

Applicants with a high school diploma and strong English proficiency are encouraged to apply. Training will cover medical terminology, scheduling software, and customer service within a hospital setting.