Medical Scheduling & Care Coordination Specialist

US-Department-of-Veterans-Affair; Portland (ME); On-site; USD 40,000 - 60,000; Full time

Job summary

VA Maine Healthcare System is seeking a Medical Support Assistant (Advanced) to support scheduling and patient access in a hospital setting. The role requires exceptional customer service, coordination across clinics, and clear communication with clinicians and patients.

Qualified candidates need a high school diploma or GED, proficiency in English, and must meet VA's basic requirements. Some shifts may include evenings, nights, weekends and holidays.

Qualifications

• US citizenship required by VA standards.
• High school diploma, GED or equivalent.
• Proficiency in spoken and written English.
• No prior experience required.
• Physical requirements per VA policy.
• Grandfathering provisions apply to current VA employees as described in the qualification standard.

Responsibilities

• Coordinate scheduling for multiple clinics and inputs in a hospital or clinical setting.
• Provide high-level customer service to clinicians, patients, families and coworkers.
• Communicate effectively with internal and external customers via in person, phone, email, and other channels.

Skills

Customer service

Communication

Team collaboration

Time management

Education

High school diploma or GED

Tools

Scheduling software

Job description

VA Maine Healthcare System is seeking a Medical Support Assistant (Advanced) to support scheduling and patient access in a hospital setting. The role requires exceptional customer service, coordination across clinics, and clear communication with clinicians and patients.

Qualified candidates need a high school diploma or GED, proficiency in English, and must meet VA's basic requirements. Some shifts may include evenings, nights, weekends and holidays.