Senior Medical Office Lead - Pediatric GI

The Johns Hopkins University; Baltimore (MD); On-site; USD 38,000 - 55,000; Full time

Job summary

The Johns Hopkins University School of Medicine, Pediatric GI is seeking a Sr. Medical Office Coordinator to coordinate day-to-day activities of a complex medical and/or surgical practice, ensuring a smoothly functioning office and positive patient relations.

You will lead, orient, and train new staff, coordinate complex visits across departments, and support physicians with medical matters and academic administration, using EPIC and other systems as needed.

Qualifications

• HS diploma or GED required; related coursework acceptable.
• At least 3 years of progressively responsible medical office experience.
• Experience within Johns Hopkins system preferred.
• Proficient in medical terminology and communication with patients.
• Strong proofreading and computer skills; EPIC experience preferred.

Responsibilities

• Handle incoming patient requests and resolve issues promptly.
• Train and mentor other Medical Office Coordinators.
• Coordinate complex patient visits and scheduling in EPIC.
• Manage insurance/billing questions and refer to appropriate services.
• Assist with pre/post-op scheduling and coordination with multiple departments.
• Answer calls, document messages, and ensure timely communication.

Skills

Medical terminology

Interpersonal skills

Communication

Proofreading

Computer skills

Education

High school diploma or GED

Tools

EPIC

Job description

The Johns Hopkins University School of Medicine, Pediatric GI is seeking a Sr. Medical Office Coordinator to coordinate day-to-day activities of a complex medical and/or surgical practice, ensuring a smoothly functioning office and positive patient relations.

You will lead, orient, and train new staff, coordinate complex visits across departments, and support physicians with medical matters and academic administration, using EPIC and other systems as needed.