Senior Medical Call Center Specialist - Boston

Hire Partnership; Boston (MA); Sur place; USD 29 000 - 40 000; Plein temps

Résumé du poste

Hire Partnership is seeking an experienced Senior Call Center Operator to join a busy medical call center supporting hospitals, medical practices, and healthcare organizations in Boston.

The successful candidate will handle inbound calls with professionalism, assist patients and providers, and support teammates as needed. This Temp-to-Hire position requires Sunday availability, 1st shift hours (7:00 AM–6:00 PM), and reliable attendance; training lasts about 2–3 weeks.

Qualifications

• Previous call center experience required.
• Strong customer service background.
• Excellent verbal communication with a polished and professional phone presence.
• Ability to type accurately while speaking with callers.
• Strong spelling and written communication skills.
• Ability to multitask and remain composed during busy periods.
• Reliable with a strong attendance history.
• Positive, team-oriented attitude.
• Professional maturity and good judgment.
• Familiarity with medical terminology and experience working with patients is strongly preferred.

Responsabilités

• Answer incoming calls in a professional, courteous, and efficient manner.
• Assist patients, medical practices, and healthcare professionals.
• Handle escalated calls and more complex customer service situations.
• Serve as a point person for other call center team members when needed.
• Monitor call center operations when supervisors are unavailable or in meetings.
• Monitor physician pages and follow up when necessary.
• Complete administrative tasks and provide additional support to supervisors.
• Accurately document information while speaking with callers.
• Manage multiple priorities in a fast-paced environment.

Connaissances

Call center experience

Customer service

Verbal communication

Typing while speaking

Written communication

Multitasking

Attendance history

Team oriented

Professional maturity

Medical terminology familiarity

Description du poste

Hire Partnership is seeking an experienced Senior Call Center Operator to join a busy medical call center supporting hospitals, medical practices, and healthcare organizations in Boston.

The successful candidate will handle inbound calls with professionalism, assist patients and providers, and support teammates as needed. This Temp-to-Hire position requires Sunday availability, 1st shift hours (7:00 AM–6:00 PM), and reliable attendance; training lasts about 2–3 weeks.