Hospital Answering & Triage Operator – On‑Site Boston

TEKsystems; Boston (MA); Vor Ort; USD 30.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision

401(k) retirement plan

Life Insurance

Disability coverage

HSA/Benefits

Zusammenfassung

TEKsystems in Boston, MA is hiring for an on-site Hospital Answering Service Operator. The role handles high-volume inbound calls from patients and medical staff, triages to on-call providers, and ensures accurate routing using internal databases.

You will meet stringent performance metrics and support five major hospitals and numerous clinics in a fast-paced environment. The position requires reliable attendance, strong data entry, and excellent phone etiquette.

Qualifikationen

• Experience in high-volume inbound call handling.
• Comfort navigating multiple systems during live calls.
• Strong listening skills and triage ability under time pressure.
• Ability to maintain professional, empathetic communication.

Aufgaben

• Handle high-volume inbound calls from patients and medical staff in a professional manner.
• Determine the appropriate on‑call contact and retrieve accurate information from databases.
• Triage calls and route to the correct provider per procedures and client needs.
• Meet KPI targets, including 85% of calls answered within 30 seconds, with high call quality.
• Provide clear, empathetic communication during sensitive, time-critical calls.
• Maintain near-perfect attendance during training and scheduled shifts.
• Adhere to call center protocols and data entry requirements.
• Accurately type 40 wpm while navigating multiple systems.
• Protect confidential information and handle healthcare calls discreetly.
• Collaborate with supervisors and staff to ensure high-quality service.

Kenntnisse

Reliable attendance

Phone etiquette

Customer service

Call center experience

Typing 40 wpm

Data entry

On-site Boston

Shift flexibility

Weekend availability

Training completion

Jobbeschreibung

TEKsystems in Boston, MA is hiring for an on-site Hospital Answering Service Operator. The role handles high-volume inbound calls from patients and medical staff, triages to on-call providers, and ensures accurate routing using internal databases.

You will meet stringent performance metrics and support five major hospitals and numerous clinics in a fast-paced environment. The position requires reliable attendance, strong data entry, and excellent phone etiquette.