Senior Medical Admin Supervisor — Scheduling & Access

U.S. Department of Veterans Affairs; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

The Supervisory Medical Administration Specialist at the U.S. Department of Veterans Affairs in Tampa, FL leads the Clinic Support Section within HAS to ensure access to care, appointment management, and adherence to VHA directives.

The role acts as a subject matter expert and, during absences, serves as Chief of CSS, coordinating the Appointment Management System and implementing key initiatives. Responsibilities include supervising workflow, training staff, analyzing scheduling data, and

Qualifications

• One year of specialized experience equivalent to GS-07 in the Federal service or a graduate degree with related experience
• Plans and coordinates orientation and training of new employees
• Coordinates scheduling and performance processes to improve work output
• Experience administering or coordinating clinic access and scheduling systems

Responsibilities

• Formulates strategic objectives for the service and healthcare system
• Manages workflow and analyzes data to improve scheduling
• Plans and coordinates new employee orientation and training
• Provides ongoing on-the-job and annual training for staff
• Distributes workload and ensures assignments are completed as directed
• Reviews employee work for compliance and manages overtime
• Develops staff schedules and contingency plans
• Conducts interviews and performance evaluations
• Acts as subject matter expert for Health Administrative scheduling applications
• Performs data retrieval for Clinic Access metrics
• Supports workload studies and data analysis for other services
• Coordinates coverage, staffing, training, and implementation of new initiatives
• Assists with supervisory duties during periods of absence
• Performs related duties to support Clinic Support Section and HAS

Skills

Leadership

Staff training

Scheduling

Data analysis

Problem solving

Education

Master’s degree or equivalent graduate degree

Tools

Power BI

Job description

The Supervisory Medical Administration Specialist at the U.S. Department of Veterans Affairs in Tampa, FL leads the Clinic Support Section within HAS to ensure access to care, appointment management, and adherence to VHA directives.

The role acts as a subject matter expert and, during absences, serves as Chief of CSS, coordinating the Appointment Management System and implementing key initiatives. Responsibilities include supervising workflow, training staff, analyzing scheduling data, and