Lead Medical Support Assistant – Scheduling & Admin

U.S. Department of Veterans Affairs; Fayetteville (NC); On-site; USD 63,000 - 82,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Supervisory Medical Support Assistant at the Fayetteville VAMC to provide administrative leadership and oversee clinic operations.

You will plan scheduling, supervise staff, analyze performance data, and ensure accurate patient services across outpatient clinics. This role emphasizes collaboration within an interdisciplinary care model and adherence to VA policies.

Qualifications

• Experience supervising medical support staff and coordinating clinic operations.
• Strong data analysis and reporting skills for performance measures.
• Knowledge of VA policies, HIPAA, and non-VA/Community Care programs.

Responsibilities

• Plan and direct MSAs' scheduling and clinic management with supervisory responsibility.
• Review reports and data to support performance measures for senior management.
• Lead a diverse team across outpatient clinics and coordinate patient services.
• Collaborate in interdisciplinary care delivery and ensure accurate eligibility data.

Skills

Supervisory leadership

Administrative oversight

Data analysis

Customer service

Tools

Vista

CPRS

MyHealtheVet

Job description

The U.S. Department of Veterans Affairs is seeking a Supervisory Medical Support Assistant at the Fayetteville VAMC to provide administrative leadership and oversee clinic operations.

You will plan scheduling, supervise staff, analyze performance data, and ensure accurate patient services across outpatient clinics. This role emphasizes collaboration within an interdisciplinary care model and adherence to VA policies.