Senior Marine Service Writer: Customer-Driven Orchestrator

Nautical Ventures Marine LLC; Fort Lauderdale (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental, vision, and life보험

Employee discount

Paid time off

401k plan

Job summary

Nautical Ventures Marine LLC in Fort Lauderdale seeks a Senior Marine Service Writer to be the primary liaison among customers, technicians, parts and service management. You will create and manage service work orders, coordinate technician schedules and keep clients informed from initial request to invoicing.

Responsibilities include preparing labor and parts estimates, ensuring parts availability, and maintaining accurate service records.

Qualifications

• High school diploma or equivalent; additional marine service training beneficial.
• Previous marine Service Writer, Service Advisor, dealership service or related experience preferred.
• DockMaster experience strongly preferred.
• Expert proficiency in using computer systems and software for scheduling, work orders, and customer interactions.
• Excellent written and verbal communication; strong organizational skills.

Responsibilities

• Receive, document and coordinate customer requests for boat service, repairs and maintenance.
• Create and maintain accurate work orders, including scope, operation type, estimated labor hours, dates and technician assignments.
• Schedule work based on technician skills, available capacity, parts readiness and customer commitments.
• Prepare estimates for labor, parts and sublet work and obtain customer authorization.
• Coordinate with Parts to ensure required parts and materials are available for scheduled work.
• Keep customers informed of job status, additional findings, delays, approvals and completion timing.
• Manage customer requests for additional work and communicate any resulting schedule or cost changes.
• Maintain accurate and current service records, W/O notes and customer communications.
• Monitor open W/Os and follow through on outstanding work to support timely completion.
• Review completed work for accuracy before invoicing and assist with prompt W/O closure.
• Coordinate Warranty documentation and service requirements as needed.
• Communicate clearly with technicians regarding job scope, priorities and customer expectations.
• Maintain accurate scheduling information and promptly update changes to scope, hours, technician assignments or timing.
• Assist Service Management with identifying open technician capacity, scheduling conflicts and jobs requiring follow-up.
• Perform other Service department duties as assigned.

Skills

Customer communication

Scheduling coordination

Technical understanding

Education

High school diploma or equivalent

Tools

DockMaster

Job description

Nautical Ventures Marine LLC in Fort Lauderdale seeks a Senior Marine Service Writer to be the primary liaison among customers, technicians, parts and service management. You will create and manage service work orders, coordinate technician schedules and keep clients informed from initial request to invoicing.

Responsibilities include preparing labor and parts estimates, ensuring parts availability, and maintaining accurate service records.