Marine Service Advisor: Fast-Paced, Customer-Driven

Bob Hewes Boats; Town of Florida (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Paid vacation after one year

Employee discounts on marine products

Factory training opportunities

Job summary

Bob Hewes Boats in South Florida seeks a Service Writer to be the primary contact between customers and the service department, scheduling appointments, preparing repair orders, and guiding repairs from intake to delivery. The ideal candidate is organized, detail oriented, and customer service driven; marine industry knowledge is strongly preferred and bilingual English/Spanish is a plus.

We offer competitive compensation based on experience, medical insurance, paid vacation after one year,

Qualifications

• Previous experience as a Marine Service Writer, Automotive Service Advisor, or similar role preferred.
• Marine industry knowledge strongly preferred.
• Bilingual English & Spanish preferred.

Responsibilities

• Greet customers and create a positive service experience from check-in through delivery.
• Open, prepare, and close repair orders accurately and efficiently.
• Schedule service appointments and coordinate workflow with technicians and management.
• Communicate repair recommendations, estimates, and timelines to customers.
• Keep customers updated on the status of their repairs.
• Coordinate warranty claims and manufacturer documentation as needed.
• Work closely with technicians to ensure repairs are completed correctly and on schedule.
• Review completed repairs with customers and explain work performed.
• Process invoices and collect payment upon completion of service.
• Maintain accurate customer and service records within the dealership management system.
• Assist with service department organization and daily operations.
• Provide outstanding customer service both in person and over the phone.

Job description

Bob Hewes Boats in South Florida seeks a Service Writer to be the primary contact between customers and the service department, scheduling appointments, preparing repair orders, and guiding repairs from intake to delivery. The ideal candidate is organized, detail oriented, and customer service driven; marine industry knowledge is strongly preferred and bilingual English/Spanish is a plus.

We offer competitive compensation based on experience, medical insurance, paid vacation after one year,