Marine Service Writer: Customer-Focused Repair Coordinator

Rock Outdoors; Lexington (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Employee discounts on gear

Advancement and training

Job summary

Rock Outdoors in Lexington, NC is seeking a Marine Service Writer to be the friendly face connecting customers with our marine service team. You will greet customers, capture service needs, and coordinate work orders and schedules.

You’ll provide updates and estimates throughout the repair process and keep customers informed till they’re ready for their next adventure. Prior marine or powersports service writing is preferred, with training available.

Qualifications

• Excellent communication and customer-service skills.
• Ability to write accurate work orders and coordinate service schedules.
• Experience in marine, automotive, or powersports service writing preferred but training provided.

Responsibilities

• Greet customers and understand their service needs.
• Write accurate work orders and coordinate service schedules.
• Provide updates, estimates, and follow-ups throughout the repair process.
• Communicate clearly with technicians and customers to ensure smooth service.

Skills

Customer service

Communication

Detail-oriented

Multitasking

Job description

Rock Outdoors in Lexington, NC is seeking a Marine Service Writer to be the friendly face connecting customers with our marine service team. You will greet customers, capture service needs, and coordinate work orders and schedules.

You’ll provide updates and estimates throughout the repair process and keep customers informed till they’re ready for their next adventure. Prior marine or powersports service writing is preferred, with training available.