Marine Service Coordinator & Assistant Manager

Marina Holdings LLC; Litchfield (NH); On-site; USD 40,000 - 56,000; Full time

Job summary

Irwin Marine, a hands-on marine service provider, seeks a Service Writer and Assistant Service Manager to join the Hudson team. This role bridges customer communication and repair order management with daily service department support, contributing to scheduling, progress tracking, and ensuring service goals are met.

The position emphasizes organizing workloads, maintaining records, and supporting quality, safety, and customer satisfaction while coordinating between customers, technicians,

Qualifications

• Experience in service writing/advising is preferred; marine/auto/powersports experience helpful.
• Strong communication and customer service skills essential.
• Ability to manage multiple repair orders and coordinate with teams.

Responsibilities

• Greet customers and respond to service inquiries professionally in person, by phone, and by email.
• Document concerns, vessel details, and authorizations; open and maintain repair orders.
• Prepare and explain estimates; obtain customer approvals and provide updates on repairs and costs.
• Assist with appointment scheduling, work priorities, and technician assignments.
• Monitor progress and coordinate with technicians and parts to resolve delays.

Skills

Customer service

Communication

Organization

Detail-oriented

Scheduling

Tools

Service management software

Job description

Irwin Marine, a hands-on marine service provider, seeks a Service Writer and Assistant Service Manager to join the Hudson team. This role bridges customer communication and repair order management with daily service department support, contributing to scheduling, progress tracking, and ensuring service goals are met.

The position emphasizes organizing workloads, maintaining records, and supporting quality, safety, and customer satisfaction while coordinating between customers, technicians,