Senior Manufacturing Tech Strategy Leader

Altria Group, Inc.; Richmond, Northern (VA, KY); Hybrid; USD 133,000 - 202,000; Full time

Benefits offered by this job

Flexible and remote options

Generous PTO and holidays

Performance bonus and merit increases

401(k) matching and profit sharing

Professional development stipends

Comprehensive medical, dental, vision

Job summary

Altria Group, Inc. in Richmond, VA seeks a Senior Manager, Manufacturing Technology to lead a high-performing team delivering technology solutions that power manufacturing operations.

You will drive strategic initiatives, ensure operational excellence, and build strong partnerships across business units. The role requires 10+ years in technology delivery and IT leadership, 10+ years of people leadership, and experience with manufacturing and supply chain platforms (e.g., SAP, MES).

Qualifications

• Bachelor's degree in IT, CS, Engineering, Business, or related field
• 10+ years versatile experience in technology delivery, application support, technology operations, program management, or related IT leadership roles
• 10+ years of people leadership experience, including team development, performance management, workforce planning, and prioritization of resources
• Validated experience leading technology delivery alongside management of operational functions within a sophisticated enterprise environment
• Solid grasp of IT service management practices, including incident, problem, change, release, and operational support management
• Experience leading project delivery, application enhancements, production support activities, and multi-functional technology initiatives
• Exceptional communication and collaborator leadership skills, with the ability to influence technical teams, business partners, vendors, and senior leadership
• Proven ability to analyze complex issues, make sound decisions, handle challenging priorities, and drive accountability across teams
• Experience supporting manufacturing and supply chain technologies such as Blue Yonder, TrakSYS, MES, SAP, or similar enterprise platforms preferred
• PMP, ITIL, Agile, Scrum, or other relevant certifications preferred

Responsibilities

• Leading, developing, and mentoring a team responsible for technology solution deployment, application maintenance, incident management, and continuous service improvement across manufacturing environments
• Partnering closely with manufacturing leaders, business partners, product owners, and technology teams to align priorities and deliver technology capabilities that support business objectives
• Leading all aspects of execution of projects, enhancements, and operational initiatives, ensuring effective management of scope, timelines, risks, dependencies, and resource requirements
• Driving operational excellence by improving service reliability, support responsiveness, issue resolution processes, and overall user experience
• Serving as the partner concern point for critical incidents, production-impacting issues, delivery challenges, and vendor-related concerns, ensuring timely resolution and customer communication
• Establishing and maintaining governance, documentation, operational coordination, release management, and quality standards across technology implementation and support functions
• Leading team capacity and resource allocation across project work, operational support, maintenance activities, and emerging business priorities
• Collaborating with infrastructure, cybersecurity, architecture, data, and enterprise application teams to ensure solutions are secure, scalable, supportable, and aligned with enterprise standards
• Overseeing vendor and strategic partner relationships, holding providers accountable for service commitments, performance expectations, and continuous improvement objectives
• Identifying and implementing opportunities to streamline processes, automate manual activities, reduce operational risk, and enhance the effectiveness of technology services

Skills

Team leadership

IT delivery

Incident management

Project delivery

Stakeholder management

ITIL

PMP

Agile

Education

Bachelor's degree in IT/CS/Engineering/Business or related field

Tools

Blue Yonder

TrakSYS

MES

SAP

Job description

Altria Group, Inc. in Richmond, VA seeks a Senior Manager, Manufacturing Technology to lead a high-performing team delivering technology solutions that power manufacturing operations.

You will drive strategic initiatives, ensure operational excellence, and build strong partnerships across business units. The role requires 10+ years in technology delivery and IT leadership, 10+ years of people leadership, and experience with manufacturing and supply chain platforms (e.g., SAP, MES).