Senior Manager, Venue Operations & Data Insights

Sphere Entertainment Co.; Las Vegas (NV); On-site; USD 125,000 - 180,000; Full time

Job summary

Sphere Entertainment Co. is seeking a Senior Manager of Business Operations to support the Venue Operations team across ingress, food & beverage, merchandise and guest services. You will design workflows, build playbooks, and develop KPIs to drive commercial and experiential goals.

The role emphasizes data-driven improvements, cross-functional collaboration, and on-site leadership. You will create dashboards, standardize processes, and ensure timely resolution of issues while maintaining the

Qualifications

• 5-7 years of experience in Business Operations.
• Proven ability to analyze data and report insights.
• Experience in professional services or business ops preferred.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects in a matrix organization.

Responsibilities

• Design, implement, and improve cross-functional workflows.
• Build and maintain operational playbooks, SOPs, and docs.
• Use data to identify guest experience improvements and drive enhancements.
• Support Food, Beverage, and Merchandise ops with KPI analysis.
• Document operational issues and escalations with timely communication.
• Develop dashboards and KPIs for real-time leadership visibility.
• Deliver exceptional guest experiences while on-site and adhering to guidelines.

Skills

Client relationship management

Vendor management

Data analysis

Cross-functional collaboration

Project management

Job description

Sphere Entertainment Co. is seeking a Senior Manager of Business Operations to support the Venue Operations team across ingress, food & beverage, merchandise and guest services. You will design workflows, build playbooks, and develop KPIs to drive commercial and experiential goals.

The role emphasizes data-driven improvements, cross-functional collaboration, and on-site leadership. You will create dashboards, standardize processes, and ensure timely resolution of issues while maintaining the