Senior Manager Business Operations

Sphere Entertainment Co.; Las Vegas (NV); On-site; USD 125,000 - 180,000; Full time

Job summary

Sphere Entertainment Co. is seeking a Senior Manager of Business Operations to support the Venue Operations team across ingress, food & beverage, merchandise and guest services. You will design workflows, build playbooks, and develop KPIs to drive commercial and experiential goals.

The role emphasizes data-driven improvements, cross-functional collaboration, and on-site leadership. You will create dashboards, standardize processes, and ensure timely resolution of issues while maintaining the

Qualifications

• 5-7 years of experience in Business Operations.
• Proven ability to analyze data and report insights.
• Experience in professional services or business ops preferred.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects in a matrix organization.

Responsibilities

• Design, implement, and improve cross-functional workflows.
• Build and maintain operational playbooks, SOPs, and docs.
• Use data to identify guest experience improvements and drive enhancements.
• Support Food, Beverage, and Merchandise ops with KPI analysis.
• Document operational issues and escalations with timely communication.
• Develop dashboards and KPIs for real-time leadership visibility.
• Deliver exceptional guest experiences while on-site and adhering to guidelines.

Skills

Client relationship management

Vendor management

Data analysis

Cross-functional collaboration

Project management

Job description

Jobs > Senior Manager Business Operations

Senior Manager Business Operations

Location: Las Vegas, NV

Position Type: Full-time

Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com .

Who are we hiring?

TheSenior Manager Business Operationswill support the Venue Operations team in all aspects of the customer journey at the Las Vegas Sphere, including ingress, food & beverage, merchandise and guest services. Within each area, the Business Operations Senior Manager will support creation of playbooks, standardization of process and data-driven measurement of KPIs to ensure we are meeting commercial and experiential goals.

What will you do?

• Design, implement, and continuously improve cross-functional workflows
• Build and maintain operational playbooks, SOPs, and documentation for recurringVenue Operations processes
• Leverage data and insights to uncover improvement opportunities in the guest experience, lead the implementation of enhancements and monitor results
• Provide strategic and operational support for Food, Beverage, and Merchandise businesses including documentation of processes, analysis of business KPIs and customer feedback
• Partner with Venue Operations on documentation of operational issues and escalations, allowing for timely resolution and communication to stakeholders as needed
• Develop and maintain strong frameworks, dashboards, and KPIs that provide leadership with real-time visibility into operational health and business performance
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• 5-7 years of experience in Business Operations
• Demonstrated client relationship management and vendor management skills.
• Professional services and/or business operations experience preferred
• High degree of expertise in quantitative and qualitative business data analysis and reporting
• Demonstrated ability to produce timely, synthesized, easily understood reports, slide decks, and deliverables reflecting a high degree of critical thought.
• Demonstrated ability to schedule, prioritize, and manage numerous simultaneous projects
• Demonstrated ability to operate effectively and collaboratively across different functions and levels in a matrixed organization
• Ability to work with a high degree of independence.
• Excellent verbal and written communication skills, with the ability to interact effectively with all levels of management.

#LI-Onsite

Pay Range

$125,000 — $180,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.

EEO

We value diversity and welcome employees of all backgrounds. Our Company is an Equal Opportunity Employer and provides equal employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, veteran status, or any other characteristic protected by law. We also strictly prohibit discrimination and harassment on these bases.

At this time, Federal law requires that we maintain a record a record of each employee's sex and race or ethnicity, and that we invite employees to voluntarily self-identify. The company is limited to the categories listed below, and the definitions for each category have been established by the federal government.

Submission of this information voluntary and refusal to provide it will note subject you to any adverse treatment. The information will be kept confidential and only be used in accordance with the provisions of applicable federal laws, including those which require the information to be summarized and reported to the Federal Government for civil rights enforcement purposes.

If you choose not to self-identify your race/ethnicity or gender at this time, the Federal Government requires that we determine the information by visual survey and/or other available information.