Senior Operations Manager: Live Events & Venue Leader

HOB Entertainment, LLC; Boston (MA); On-site; USD 62,000 - 78,000; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Job summary

Live Nation Entertainment seeks a motivated Senior Operations Manager for its Boston venue operations. You will lead recruitment, training, and performance reviews while partnering with the market leadership to ensure safe, clean, and welcoming events for staff, artists, and guests.

The role reports to the General Manager and focuses on optimizing guest satisfaction, revenue opportunities, and cost control in a high-volume environment with a dynamic team.

Qualifications

• Strong leadership and management skills to recruit, train, and develop staff.
• Excellent communication and interpersonal abilities for a fast-paced venue.
• Ability to handle conflicts and maintain professional decorum under pressure.

Responsibilities

• Recruit, interview, and hire managers and supervisors.
• Train hourly staff and conduct annual performance appraisals.
• Oversee guest experience and ensure alignment with venue standards.
• Assist in budgeting, planning, and quarterly operating plans.

Skills

Team leadership

Communication

Conflict resolution

Professionalism

Empathy

Tools

POS system

MS Office

Job description

Live Nation Entertainment seeks a motivated Senior Operations Manager for its Boston venue operations. You will lead recruitment, training, and performance reviews while partnering with the market leadership to ensure safe, clean, and welcoming events for staff, artists, and guests.

The role reports to the General Manager and focuses on optimizing guest satisfaction, revenue opportunities, and cost control in a high-volume environment with a dynamic team.