Senior Manager, User Intelligence & Research (Hybrid)

Information Technology Senior Management Forum; McLean (VA); Hybrid; USD 201,000 - 229,000; Full time

Job summary

Capital One’s Experience Design (XD) organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage.

As the Senior Manager of Research & User Intelligence for a product tower, you are responsible for accelerating learning velocity by defining and executing research programs that generate actionable insights to inform the creation of useful and usable solutions.

Qualifications

• At least 4 years of professional experience in User Experience Research, Data Science, or Customer Experience Research.
• At least 4 years of experience aggregating, collecting, and analyzing quantitative and qualitative data.
• At least 3 years of experience autonomously leading multi-stakeholder projects or research programs.

Responsibilities

• Plan and conduct connected studies and establish data acquisition mechanisms that contribute to a collective body of user intelligence that fuels product teams’ planning and decision-making, while maintaining governance and risk compliance.
• Prioritize and lead rapid testing within the product development lifecycle, creating research agents and platforms to accelerate learning velocity.
• Drive collaboration with research ops to enable partner teams to access users and maximize empathy and understanding.
• Partner with CX, data scientists, analysts, and designers to identify and track domain-specific UX metrics and measure correlations with business success.
• Utilize behavioral analytics, quantitative data, and qualitative insights to produce actionable insights and socialize learnings to stakeholders.

Skills

User Research

Data Analysis

Qualitative & Quantitative Methods

Education

Advanced degree in Human Factors, HCI, Statistics, Data Science, or Behavioral Economics

Tools

Gemini

Claude

NotebookLM

Research platforms

Job description

Capital One’s Experience Design (XD) organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage.

As the Senior Manager of Research & User Intelligence for a product tower, you are responsible for accelerating learning velocity by defining and executing research programs that generate actionable insights to inform the creation of useful and usable solutions.