Hybrid Senior User Intelligence Research Lead

Capital One; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Capital One is seeking a Lead, User Intelligence Research Lead to drive user research initiatives. This hybrid role requires strong skills in user experience and data analysis, focusing on collecting and interpreting both qualitative and quantitative data.

The ideal candidate has at least 3 years of relevant experience and will collaborate across multiple teams to inform product decisions with actionable insights. A commitment to delivering high-quality research outcomes is essential.

Qualifications

• 3+ years in User Experience Research or similar field.
• Experience in aggregating and analyzing both quantitative and qualitative data.
• Experience leading complex, multi-stakeholder research projects.

Responsibilities

• Plan and conduct connected studies for user intelligence.
• Utilize AI agents and research platforms for rapid testing.
• Collaborate with teams to analyze behavioral data.

Skills

User Experience Research

Data Science

Customer Experience Research

Data Analysis

Project Leadership

Behavioral Data Analysis

Education

Advanced degree in Human Factors, HCI, Statistics, Data Science, or Behavioral Economics

Job description

Capital One is seeking a Lead, User Intelligence Research Lead to drive user research initiatives. This hybrid role requires strong skills in user experience and data analysis, focusing on collecting and interpreting both qualitative and quantitative data.

The ideal candidate has at least 3 years of relevant experience and will collaborate across multiple teams to inform product decisions with actionable insights. A commitment to delivering high-quality research outcomes is essential.