Senior Manager, User Intelligence & Research

Capital One; New York (NY); Hybrid; USD 219,000 - 250,000; Full time

Job summary

Capital One’s Experience Design (XD) organization seeks a Senior Manager of Research & User Intelligence, an individual contributor in a hybrid role. You will design and execute research programs to generate actionable insights, anchoring product roadmaps in human-centered findings.

The role demands expertise across qualitative and quantitative methods, data analysis, and cross-functional collaboration to accelerate learning velocity for complex product domains.

Qualifications

• 4+ years of professional experience in User Experience Research, Data Science, or Customer Experience Research.
• 4+ years of experience aggregating, collecting, and analyzing quantitative and qualitative data.
• 3+ years of experience autonomously leading multi-stakeholder projects or research programs.

Responsibilities

• Plan and conduct multi-method research to anchor product roadmaps in human-centered insights.
• Lead rapid testing within the product lifecycle and evolve research platforms.
• Collaborate with research ops to maximize empathy and understanding across partner teams.
• Identify and track UX metrics; develop mechanisms to collect and measure UX data.
• Socialize learnings to stakeholders to drive actionable product improvements.

Skills

UX Research

Data Analysis

Project Leadership

Education

Advanced degree in Human Factors, HCI, Statistics, Data Science, or Behavioral Economics

Tools

Gemini

Claude

NotebookLM

Job description

Capital One’s Experience Design (XD) organization seeks a Senior Manager of Research & User Intelligence, an individual contributor in a hybrid role. You will design and execute research programs to generate actionable insights, anchoring product roadmaps in human-centered findings.

The role demands expertise across qualitative and quantitative methods, data analysis, and cross-functional collaboration to accelerate learning velocity for complex product domains.