Head of User Intelligence & Rapid Insight Systems

Capital One; McLean (VA); Hybrid; USD 165,000 - 188,000; Full time

Job summary

Capital One’s Experience Design (XD) organization seeks a Lead for User Intelligence Research to accelerate learning velocity across product areas. You will drive a structured, systems-oriented approach to human intelligence, planning and conducting connected studies that feed product teams’ planning and decision-making.

You will plan, execute, and synthesize research using AI agents and research platforms, enabling discovery, rapid testing, and assessment of user experiences.

Qualifications

• 3+ years of professional experience in User Experience Research, Data Science, or Customer Experience Research
• 3+ years of experience aggregating, collecting, and analyzing quantitative and qualitative data
• 2+ years of experience leading complex, multi-stakeholder projects or research programs

Responsibilities

• Build cumulative user intelligence by planning and conducting connected studies and establishing data acquisition mechanisms
• Provide rapid testing within the product development lifecycle using research agents and platforms
• Support continuous discovery by partnering with research ops to maximize access to users
• Support UX measurement by partnering with CX, data scientists, analysts, and designers to identify UX metrics
• Conduct data triangulation using behavioral analytics, quantitative data, and qualitative insights to produce actionable findings

Skills

UX Research

Data Analysis

Project Leadership

Cross-functional Collaboration

Education

Advanced degree in Human Factors, HCI, Statistics, Data Science, or Behavioral Economics

Tools

Research platforms

Job description

Capital One’s Experience Design (XD) organization seeks a Lead for User Intelligence Research to accelerate learning velocity across product areas. You will drive a structured, systems-oriented approach to human intelligence, planning and conducting connected studies that feed product teams’ planning and decision-making.

You will plan, execute, and synthesize research using AI agents and research platforms, enabling discovery, rapid testing, and assessment of user experiences.