Senior Manager, Design Research & User Insights

Capital One Group; Virginia; Hybrid; USD 201,000 - 229,000; Full time

Job summary

Capital One’s Experience Design (XD) organization seeks a Senior Manager of Research & User Intelligence to accelerate learning velocity by defining research programs that generate actionable insights for usable solutions. This role blends behavioral science with product strategy in complex domains.

The position emphasizes rapid discovery, data triangulation, and clear storytelling to influence product roadmaps while partnering with CX, data science, and design teams.

Qualifications

• At least 4 years of UX Research, Data Science, or Customer Experience Research experience.
• At least 4 years of aggregating, collecting, and analyzing quantitative and qualitative data.
• At least 3 years of leading multi-stakeholder projects or research programs.

Responsibilities

• Plan and conduct multi-method research to anchor product roadmaps in human-centered insights.
• Lead rapid tests within the product development lifecycle to accelerate learning velocity.
• Collaborate with research ops to enable partner teams to access users and maximize empathy.

Skills

User Experience Research

Data Analysis

Qualitative & Quantitative Research

Cross-functional Collaboration

Synthesis & Communication

Education

Advanced degree in Human Factors, HCI, Statistics, Data Science, or Behavioral Economics

Tools

Gemini

Claude

NotebookLM

Job description

Capital One’s Experience Design (XD) organization seeks a Senior Manager of Research & User Intelligence to accelerate learning velocity by defining research programs that generate actionable insights for usable solutions. This role blends behavioral science with product strategy in complex domains.

The position emphasizes rapid discovery, data triangulation, and clear storytelling to influence product roadmaps while partnering with CX, data science, and design teams.