Lead, User Intelligence & Research

Capital One; McLean (VA); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Capital One's Experience Design (XD) organization seeks a Senior Manager of Research & User Intelligence to accelerate learning and inform product roadmaps across complex domains. This hybrid role blends leadership with hands-on research across internal partners, enterprise users, and retail customers.

You will lead multi-method studies, triangulate data, and partner with CX, data science, and design teams to translate insights into usable, meaningful experiences that drive business outcomes.

Qualifications

• 4+ years in UX research or customer experience research.
• Experience leading multi-stakeholder projects autonomously.
• Ability to design and execute multi-method research across domains.

Responsibilities

• Plan and conduct multi-method research to inform product roadmaps.
• Anchor product strategy with human-centered insights.
• Collaborate with CX, data scientists, and designers.
• Develop scalable research programs across complex domains.
• Socialize learnings to senior stakeholders.

Skills

User Experience Research

Data Analysis

Qualitative & Quantitative Research

Cross-functional Collaboration

Research Program Management

Job description

Capital One's Experience Design (XD) organization seeks a Senior Manager of Research & User Intelligence to accelerate learning and inform product roadmaps across complex domains. This hybrid role blends leadership with hands-on research across internal partners, enterprise users, and retail customers.

You will lead multi-method studies, triangulate data, and partner with CX, data science, and design teams to translate insights into usable, meaningful experiences that drive business outcomes.