Lead, User Intelligence Research & Insights

Capital One; New York (NY); Hybrid; USD 180,000 - 205,000; Full time

Job summary

Capital One’s Experience Design (XD) organization seeks a Lead for User Intelligence Research in a hybrid, on-site friendly role in New York. You will plan and conduct connected studies, develop data-driven intelligence, and advance a system of rapid discovery and testing to inform design decisions.

You will lead cross-team collaborations, drive insights into product roadmaps, and partner with analysts, design, product, and engineering to translate findings into usable customer experiences.

Qualifications

• 3+ years experience in UX Research, Data Science, or Customer Experience Research.
• 3+ years experience aggregating, collecting, and analyzing quantitative and qualitative data.
• 2+ years experience leading complex, multi-stakeholder projects or programs.

Responsibilities

• Plan and conduct connected studies and establish data acquisition mechanisms contributing to a common body of user intelligence.
• Provide rapid testing within the product development lifecycle using research platforms and AI-enabled workflows.
• Partner with research ops to ensure access to users across product teams for empathy and understanding.
• Collaborate with CX, data scientists, analysts, and designers to identify UX metrics and measure correlations to business outcomes.
• Triangulate behavioral analytics, quantitative data, and qualitative insights to inform product roadmaps.

Skills

UX Research

Data Analysis

Project Leadership

Education

Advanced degree in Human Factors, HCI, Statistics, Data Science, or Behavioral Economics

Job description

Capital One’s Experience Design (XD) organization seeks a Lead for User Intelligence Research in a hybrid, on-site friendly role in New York. You will plan and conduct connected studies, develop data-driven intelligence, and advance a system of rapid discovery and testing to inform design decisions.

You will lead cross-team collaborations, drive insights into product roadmaps, and partner with analysts, design, product, and engineering to translate findings into usable customer experiences.