Senior Research & User Intelligence Lead (Hybrid)

Capital One National Association; McLean (VA); Hybrid; USD 201,000 - 229,000; Full time

Job summary

Capital One is seeking a Senior Manager of Research & User Intelligence to accelerate learning velocity by defining and executing research programs that inform usable solutions. This role combines qualitative and quantitative methods across diverse cohorts, with leadership in shaping product roadmaps through human-centered insights.

The ideal candidate navigates ambiguity, builds scalable research programs, and partners cross-functionally to drive impactful customer outcomes in a hybrid

Qualifications

• 4+ years in UX Research, Data Science, or Customer Experience Research.
• 4+ years aggregating and analyzing quantitative and qualitative data.
• 3+ years autonomously leading multi-stakeholder projects or research programs.

Responsibilities

• Plan and conduct connected studies and establish data acquisition that fuels product teams.
• Lead rapid testing within the product lifecycle and develop research platforms.
• Drive collaboration with research ops to enable partner teams to access users for empathy.
• Identify and track UX metrics with CX, data scientists, analysts, and designers.
• Socialize insights from data triangulation to stakeholders to drive impact.

Skills

UX Research

Data analysis

Qualitative Methods

Education

Advanced degree

Tools

AI tools (Gemini)

NotebookLM

Job description

Capital One is seeking a Senior Manager of Research & User Intelligence to accelerate learning velocity by defining and executing research programs that inform usable solutions. This role combines qualitative and quantitative methods across diverse cohorts, with leadership in shaping product roadmaps through human-centered insights.

The ideal candidate navigates ambiguity, builds scalable research programs, and partners cross-functionally to drive impactful customer outcomes in a hybrid