Hybrid Lead, User Intelligence Research

Capital One; Richmond (VA); Hybrid; USD 150,000 - 171,000; Full time

Benefits offered by this job

Performance-based incentives

Competitive benefits

Job summary

Capital One’s Experience Design (XD) organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. As the User Intelligence Research Lead for your product areas, you will be responsible for accelerating learning velocity by supporting a structured, systems-oriented human intelligence system.

You will plan and conduct research studies, utilize AI agents/skills, and enable human access platforms to

Qualifications

• At least 3 years of professional experience in User Experience Research, Data Science, or Customer Experience Research.
• At least 3 years of experience aggregating, collecting, and analyzing quantitative and qualitative data.
• At least 2 years of experience leading complex, multi-stakeholder projects or research programs.

Responsibilities

• Build Cumulative User Intelligence: Plan and conduct connected studies and establish data acquisition mechanisms that contribute to a collective body of user intelligence that fuels product teams’ ongoing planning and decision-making.
• Provide rapid testing within the product development lifecycle: Utilize and evolve research agents and research platforms to accelerate learning velocity: extracting insights from existing intelligence repositories, conducting rapid discovery, concept, content, and usability testing.
• Support Continuous Discovery: Partner with research ops to enable product teams to access their users to maximize empathy and understanding.
• Support UX Measurement: Partner with CX, data scientists, analysts, and designers to identify domain-specific UX metrics. Assist in developing mechanisms to collect/measure UX metrics, conduct analysis using UX and other metrics to identify critical correlations between user behavior and business success.
• Conduct Data Triangulation & Synthesis: Utilize behavioral analytics, quantitative data, and qualitative insights to produce actionable insights.

Skills

Project leadership

Research methods

Data synthesis

Cross-functional collaboration

Communication

Education

Advanced degree in Human Factors

Tools

UX research platforms

Data analytics tools

Job description

Capital One’s Experience Design (XD) organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. As the User Intelligence Research Lead for your product areas, you will be responsible for accelerating learning velocity by supporting a structured, systems-oriented human intelligence system.

You will plan and conduct research studies, utilize AI agents/skills, and enable human access platforms to