Lead, User Intelligence Research

Capital One National Association; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Capital One is seeking a Lead, User Intelligence Research Lead to drive user research initiatives. This hybrid role requires strong skills in user experience and data analysis, focusing on collecting and interpreting both qualitative and quantitative data.

The ideal candidate has at least 3 years of relevant experience and will collaborate across multiple teams to inform product decisions with actionable insights. A commitment to delivering high-quality research outcomes is essential.

Qualifications

• 3+ years in User Experience Research or similar field.
• Experience in aggregating and analyzing both quantitative and qualitative data.
• Experience leading complex, multi-stakeholder research projects.

Responsibilities

• Plan and conduct connected studies for user intelligence.
• Utilize AI agents and research platforms for rapid testing.
• Collaborate with teams to analyze behavioral data.

Skills

User Experience Research

Data Science

Customer Experience Research

Data Analysis

Project Leadership

Behavioral Data Analysis

Education

Advanced degree in Human Factors, HCI, Statistics, Data Science, or Behavioral Economics

Job description

Position Overview

Lead, User Intelligence Research Lead – Hybrid (3 days onsite). Capital One’s Experience Design organization builds memorable customer and associate experiences. This individual contributor role accelerates learning velocity by supporting a structured, systems‑oriented human intelligence system.

Responsibilities

• Plan and conduct connected studies to build cumulative user intelligence for product teams.
• Utilize AI agents, research platforms, and existing intelligence repositories to enable rapid testing in the product development lifecycle.
• Partner with research ops to provide product teams access to users and maximize empathy.
• Collaborate with CX, data scientists, analysts, and designers to identify domain‑specific UX metrics and analyze behavioral data to inform product decisions.
• Triangulate behavioral analytics, quantitative data, and qualitative insights to produce actionable research insights.

Leadership Competencies

• Results Focus – Own the research learning agenda and decision‑making.
• Influence – Act as a subject matter expert to inspire adoption of research methodologies.
• Collaboration – Build productive partnerships across analysts, design, product, and engineering.
• Communication – Translate complex data findings into compelling narratives for senior stakeholders.

Qualifications

• At least 3 years of professional experience in User Experience Research, Data Science, or Customer Experience Research.
• At least 3 years of experience aggregating, collecting, and analyzing quantitative and qualitative data.
• At least 2 years of experience leading complex, multi‑stakeholder research projects or programs.
• Preferred – 4+ years in User Intelligence, Human Factors, or behavioral data analysis.
• Preferred – Experience conducting structured, quantitative Jobs‑to‑Be‑Done studies and building automated research workflows.
• Preferred – Proven triangulation of multiple data sources to inform product roadmaps.
• Preferred – Advanced degree in Human Factors, HCI, Statistics, Data Science, or Behavioral Economics.

EEO Statement

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.